WHAT THIS PLACE OFFERS & BOOK NOW

Answers to Frequently Asked Questions

ABOUT THE CABIN:

• Family Owned & Operated
• Indoor Heated Pool
• Private Hot Tub
• Game Loft w/ Multicade & Pool Table 
• 4 miles from Pigeon Forge Parkway
• Fast Wifi
• Sleeps 12
• 3 King Suites
• 1 Queen Bunk Room Suite
• 1 Pull-Out Couch in Living Room 
• Electric Fireplace
• Fully Stocked Kitchen
• Propane BBQ Grill
• Covered Wraparound Porch
• Washer & Dryer
• Gated Resort w/ Community Indoor and Outdoor Pools, Mini Golf & 65 ft Waterfall

THE SPACE:

Bear Waves is a 2,445 sq. ft. 4 bedroom, 4  bathroom cabin. It is most comfortable for sleeping 6-12 people and is conveniently located to all the attractions, restaurants, stores Dollywood & The Great Smoky National Park. 

Parking is on-site with only a few stairs up to the front porch. Upon entering, you will be greeted with a vaulted ceiling, open-concept floor plan that makes an exceptional gathering space. There are 2 King suites on the main level and 1 King Suite and 1 Queen Bunk Suite on the second level. Between the upstairs suites is the game loft complete with a pool table, arcade games & tv.  The indoor heated pool room is next to the living room. Watch the sunset on the wraparound porch from the rocking chairs or the hot tub.

☆ KITCHEN ☆

• Table Seating for 12 (Including the Table & Stools in the Living Room)
• Dishwasher
• Coffee Bar: French Press, Tea KettleDrip & K-Cup Duo Coffee Maker
• Cookware
• Cookie Sheets
• Spatulas and Cooking Utensils
• Blender & Toaster
• Plates, Bowls, and Glasses
• Wine Glasses
• Kids’ Dishes, Silverware, and Cups
• Dishwashing Liquid

☆ LIVING SPACE ☆

• TV
• Pullout Sleeper Sofa
• Stacked Washer/Dryer Closet

☆THE BEDROOMS☆

• 3 King Suites
• 1 Twin Queen Bunk Suite 
• All Bedrooms have TVs
• Pull-Out Full Couch in Living Room (sheets and blankets are in the bedroom closet)
• Linens & towels included

☆THE BATHROOMS☆

• 2 First Floor Full Bathrooms w/ Showers
• 2 Second Floor Full Bathroom w/ Showers
• Bath Towels for Each Guest
• Starter Body Wash, Shampoo, Conditioner & Toilet Paper in Each Bathroom

☆GAME LOFT☆

• 8 x 16-foot pool 3 feet deep heated to 83 degrees
• Arcade Room with Retro Games and Pool Table 
• TV- w/ apps (Bring Your Own Logins)

☆PORCH☆

• Wooden Rocking Chairs 
• Gas Grill 
• Hot Tub 

☆POOL NOTES☆

• Safety: It’s recommended if you have small children use the door lock on the pool door and the pool alarm in the corner of the pool. To use the pool alarm there is an on/off switch on the back as well as a swim and reset button. The pool and hot tub are USE AT YOUR OWN RISK and all children must be supervised by a responsible adult. Absolutely NO diving. 
• Maintenance: The pool is serviced regularly twice a week, typically around 10-11 a.m. Tuesdays & Fridays for about 10-15 minutes, even when guests are present. The pool company will knock and announce themselves before entering to treat the pool. They have their own door code. Occasionally, the pool specialist may have to treat the pool, in which case the pool would be inaccessible for 2 hours. This is to maintain proper functioning of the pool and safety for our guests.
• The pool water and pool room must remain at specific, controlled temperatures in order to function properly. At certain times of the year and for different people, the room or pool may feel too hot or cold. Though we like to accommodate our guests in any way we can, the pool temperature can only fluctuate 2-3 degrees and is controlled by the hosts.
• Please keep all doors to the pool room closed.
• DO NOT PUT SOAP IN THE POOL OR HOT TUB!!!
• NO GLASS IN POOL ROOM. For your safety and the pool liner.

☆LOCATION DISTANCES☆

• 4 miles to the Parkway (Hwy 441)
• 3.6 miles to The Island
• 6.9 miles to Dollywood
• 4.2 miles to Wahoo Ziplines
• 3.8 miles to Tanger Outlets
• 2.7 miles to Local Goat Restaurant
• 8.9 miles to Soaky Mountain Waterpark
• 3.2 miles to WonderWorks
• 12 miles to Gatlinburg
• 15 miles to Great Smoky Mountains National Park
• 12 miles to Anakeesta
• 12 miles to Ripley’s Aquarium

GUEST ACCESS:

You will be provided with a personalized door code for self-check-in and other instructions the morning before check-in. Guests have access to the entire cabin as well as the gated resort amenities.

The roads to the cabin are paved and only moderately hilly.  4WD is NOT necessary to get to the cabin. Easily accessible w/ any vehicle. Our parking pad can accommodate up to four or five vehicles depending on the size of the vehicles. 

OTHER THINGS TO NOTE:

• Check-in is 4:00 p.m./Check-out is 10:00 a.m.
• Guests should cancel at least 30 days before check-in to get a 50% refund; In any other case, there’s no refund
• We love families and encourage them to stay, but please note that the cabin is not baby- or toddler-proofed. 
• Availability of amenities cannot be guaranteed. They break or need repairs, though rarely. No refunds will be provided.
• We supply you with the following Basic Starter Kit: rolls of toilet paper, soap, paper towels, dish liquid, dishwasher pods, laundry pods, and dryer sheets. If you plan to stay longer than 2-3 days you will most likely need to provide your own once the starter kit runs out.
• *NEW* Grocery Delivery Service! Guests can pay to have groceries delivered to their cabin before their arrival or any time during their stay for a fee through a local business partnership. More information about this service is provided after booking.

CLEANING POLICIES:

• The entire cabin is cleaned between each guest stay.
• Hot tub is emptied and cleaned after each guest stay. Please note that hot tubs take a while to heat up. So depending on what time the property was cleaned, your hot tub may not be hot upon arrival. Do not put anything in the hot tub and keep the cover on it when not in use.
• All bedding including comforters are washed between each stay.

SAFETY:

• Pool Safety: It’s recommended if you have small children to use the door lock on the pool door and the pool alarm in the corner of the pool. To use the pool alarm there is an on/off switch on the back as well as a swim and reset button.
• Do not feed the bears and other wildlife that might wander through the resort. Do not leave coolers on the porch. All trash needs to be kept in the bear-safe trash bins. Any boxes or coolers that once held food will attract bears as well. Remember we are in the wooded mountains! Wildlife and bug sightings are likely from time to time.
• We do have one surveillance camera mounted at the front door on the porch for your safety and the safety of our cabin.

☆IMPORTANT RULES☆

1. Leave your worries (and your shoes) at the door.

2. No smoking inside the house.

3. No pets allowed.

4. All guests must be 25+ with the exception of children with their parents.

5. Please keep the doors closed to prevent any critters from entering the cabin.

6. No refunds for weather/natural disasters/power outages/pandemics/illnesses will be given.

7. Bears and bobcats are rare but have been seen close to the property. Do not leave food or coolers (even if empty) on the front porch, leave front door closed, and do not feed the wildlife. All trash needs to be kept in the bear-safe trash bins. Remember we are in the wooded mountains! Wildlife and bug sightings are likely from time to time.

8. Beware: Cell Service can be spotty on windy roads. Arm yourself with directions/screenshots/good old maps.

9. Our toilet runs on septic. Only TP, please!

10. We do have one surveillance camera mounted at the front door on the porch for your safety and the safety of our cabin.

11. Due to the nature of mankind, we cannot promise that everything we stock the cabin with will still be there during your stay. Unfortunately, some items walk off without us knowing about it. We try to keep it stocked to the best of our ability. We appreciate your understanding.

☆Please note that our business hours are 8AM to 8PM EST. We do our best to promptly answer any questions you may have outside of that time.☆